Frequently Asked Question

The Upmove account will be activated within 72 hours, provided the KYC is verified and the documents submitted are correct.

While opening a Upmove account for the first time or if the client chooses to update their KYC details during the account setup, the KYC information must be verified by the KYC Registration Agency (KRA) as per SEBI guidelines (WEB). The KRA may take up to 72 hours to verify the KYC details, which could result in a delay in account activation.

If the KYC information is not approved by the KRA, Upmove will send an email outlining the reason and the necessary documents required. For further details, refer to "Why was the account opening application put on hold?" The login credentials will be sent to the registered email once the account is successfully opened.

If the account opening is delayed for more than 72 working hours, create a ticket.