Frequently Asked Question

The account opening application may be put on hold for various reasons. The reasons for rejection and the necessary documents to resolve them are provided in an email and listed in the table below:

PAN Details

Rejection Reason:

• PAN copy does not have a signature:
  Sign in the "Applicant signature" box on the PAN card, self-attest the copy, and upload it Refer to the "Prerequisites before uploading PAN" for more details.

• PAN copy is unclear:
  Upload a clear, self-attested copy of your PAN through https://backoffice.upmovefintech.in/ekyc/ekycaccountopening

• Applicant's photo is unclear on the PAN card: https://backoffice.upmovefintech.in/ekyc/ekycaccountopening
  Upload a clear, self-attested copy of your PAN through.

• Name mismatch between PAN and address proof:
  Upload a self-declaration letter or provide an alternative government ID or affidavit in English or Hindi via https://backoffice.upmovefintech.in/ekyc/ekycaccountopening.

• Name mismatch between PAN and bank proof:
  Upload the self-declaration letter (PDF) and the banker confirmation letter (PDF) via https://backoffice.upmovefintech.in/ekyc/ekycaccountopening

• PAN has a thumb impression instead of a signature:
  Provide an alternative government ID with a signature or create a ticket with the banker’s letter (PDF).

Income Proof Details

Rejection Reason:

• Income proof insufficient for F&O activation:
  To enable F&O.

Bank Details

Rejection Reason:

• IFSC or MICR unclear on bank proof:
  Upload a self-attested alternative bank proof where the IFSC and MICR are clearly visible via https://backoffice.upmovefintech.in/ekyc/ekycaccountopening

• Bank proof is password protected:
  Upload a bank proof without password protection via https://backoffice.upmovefintech.in/ekyc/ekycaccountopening.

• Provided a current bank account instead of a savings account:
  Upload the banker letter (PDF) via https://backoffice.upmovefintech.in/ekyc/ekycaccountopening

Address Details

Rejection Reason:

• Address proof not self-attested or unclear:
  Upload a self-attested clear copy of the address proof via https://backoffice.upmovefintech.in/ekyc/ekycaccountopening.

• Correspondence address on KYC does not match address proof:

• Online: Submit a clear, self-attested soft copy of the address proof matching the KYC details by creating a ticket.

• Offline: Courier the hard copy of the KYC (PDF) along with the self-attested matching address proof.

• Permanent address on KYC does not match address proof:

• Online: Submit a clear self-attested soft copy of the address proof matching the KYC details by creating a ticket.

• Offline: Courier the hard copy of the KYC (PDF) along with a self-attested matching address proof.

• Address overwritten on forms:
  Courier the correctly filled KYC (PDF).

Nominee Details

Rejection Reason:

• Nominee relationship not provided:
  Provide the relationship between the nominee and the applicant by creating a ticket.

• Minor added as a nominee:
  Provide the guardian's details, their relationship with the nominee, and the nominee's date of birth by creating a ticket.

• Multiple nominees without percentage share provided:
  Provide the percentage share for each nominee by creating a ticket.