Frequently Asked Question

When opening an account with Upmove, the following standing instructions and consents are taken:

• Purchase Waiver / Confirmation Waiver: This is a mandatory instruction from the demat account holder allowing the Depository Participant (DP) to credit shares into the account—either when bought through Upmove or transferred from another broker.
• Pledge Standing Instruction (SI): By default, Upmove marks the pledge SI as "No." To enable it, the account must be opened offline.
• Monthly Account Statements: Upmove sends account statements via email on a monthly basis. If a client prefers to change this frequency or delivery mode, the account must be opened offline.
• Mode of Communication: Statements and contract notes are sent to the registered email address. If the client wishes to receive these documents in physical form, an offline account opening is required.
• Sharing of Email ID: The registered email ID is shared with the Registrar and Transfer Agents (RTAs) of the companies in which the client holds shares, enabling receipt of corporate action updates, annual reports, etc.
• Electronic Delivery of Reports: By default, annual reports and contract notes are sent electronically. Physical delivery is only available through offline account opening.
• Credit of Dividends and Interest: Any dividends or interest payouts are credited directly to the primary bank account linked to the Upmove account.

If clients wish to change any of these default instructions or consents, they are required to complete the account opening process offline. For more information, refer to Upmove guide on How to open a Upmove account offline.