Frequently Asked Question
36. Why was the account opening process halted, indicating that the account is being opened from outside India based on the IP address?
Last Updated 8 months ago
According to the SEBI circular (PDF), intermediaries are required to verify that the client's physical location is within India during the onboarding process. To adhere to this regulation, the IP address is restricted to India when opening an account. However, if the client is using a VPN, the IP address might be flagged as originating from outside India.
Indian residents who are abroad must complete the account opening process while in India. If the client is an NRI, they should open an NRI Upmove account.